Right of withdrawal for the sale of goods
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)
Withdrawal instruction
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day
- on the day you or a third party named by you, who is not the carrier, took possession of the goods, provided you ordered one or more goods as part of a single order and they are delivered together;
- on the day you or a third party named by you, who is not the carrier, took possession of the last goods, provided you ordered several goods as part of a single order and they are delivered separately;
- on the day you or a third party named by you, who is not the carrier, took possession of the last partial delivery or the last item, provided you ordered goods that are delivered in multiple partial shipments or pieces;
To exercise your right of withdrawal, you must inform us (Ludmila Serikov, Lortzingstraße 6, 50354 Hürth, Phone no.: 01623246241, Email address: support@dino-driver.de) by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.
To meet the revocation deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the revocation period expires.
Consequences of the revocation
If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which the notification of your revocation of this contract reaches us. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.
We may refuse the refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than within 14 days from the day on which you inform us about the revocation of this contract,. The deadline is met if you send the goods before the expiry of the 14-day period.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling them that is not necessary for checking the nature, characteristics, and functioning of the goods.
Exclusion or Termination Reasons
The right of withdrawal does not exist for contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods which can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages whose price was agreed upon at the time of contract conclusion but which can only be delivered at the earliest 30 days after contract conclusion and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or illustrated magazines except for subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
- for the delivery of goods which, due to their nature, have been inseparably mixed with other items after delivery;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.
Sample Revocation Form
(If you want to revoke the contract, please fill out this form and send it back.)
- An Ludmila Serikov, Lortzingstraße 6, 50354 Hürth, Email address: support@dino-driver.de :
- Hereby I/ we (*) revoke the contract concluded by me/ us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
(*) Strike out what does not apply.
Right of withdrawal for consumers
(A 'consumer' is any natural person who enters into a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
Instructions for revocation
Right of withdrawal
You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day,
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;
To exercise your right of withdrawal, you must inform us (Ludmila Serikov, Lortzingstraße 6, 50354 Hürth, Telephone number: 01623246241, E-Mail address: support@dino-driver.de) by means of a clear declaration (e.g. a letter sent by post, or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.
You bear the direct costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for exclusion or expiry
The revocation right is not available for contracts
- for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
- for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
- for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
- for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in case of contracts
- for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
- for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
- for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.
Specimen - revocation form
(If you wish to revoke the contract, please fill up this form and send it back to us.)
- To Ludmila Serikov, Lortzingstraße 6, 50354 Hürth, Email address: support@dino-driver.de :
- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date
(*) Cross out the incorrect option.